Refund policy
💛 Returns & Exchanges
Your satisfaction means everything to us.
We stand behind the quality and craftsmanship of every product we offer.
If you’re not completely happy with your purchase, you have 30 days from the delivery date to request a return or exchange — simple, quick, and hassle-free.
✅ Return Eligibility
To qualify for a return, please ensure that:
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The item is unused and in its original condition
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Tags, labels, and packaging are intact
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You can provide a valid proof of purchase (such as an order confirmation or receipt)
Once your request is approved, we’ll send you a prepaid return label and clear step-by-step instructions to complete the process easily.
❗ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll make it right immediately — by sending a replacement or issuing a full refund.
🚫 Non-Returnable Items
For health, safety, and hygiene reasons, certain items cannot be returned, including:
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Opened personal care or wellness products
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Nursing or feeding accessories once unsealed
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Customized or personalized items
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Final-sale or clearance items
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Perishable goods or hazardous materials (e.g., sprays, liquids)
🔄 Exchanges
Want to try something different?
The easiest way is to return your original item and place a new order once your refund has been processed.
🇪🇺 EU Customers – Right of Withdrawal
If you’re located in the European Union, you have a 14-day cooling-off period.
During this time, you may return any unused item for a full refund — no explanation required.
Conditions:
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The item must be unused and in its original packaging
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Proof of purchase is required
💰 Refunds
Once we receive and inspect your return, you’ll receive a confirmation email.
If approved, your refund will be issued to your original payment method within 10 business days.
🕒 Please note: Some banks or payment providers may take additional time to reflect the refund in your account.